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Academic Service Learning
Student Learning Outcomes

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Pre-Course Survey

Administration Guidelines

Please carefully review and follow these steps in administering the Community Service-Learning pre-course surveys.

  1. Determine that you have received the total number of survey forms you requested for your campus. If not, call Season Eckardt at (562) 951-4787 to request additional forms. Additionally, you have an envelope for each participating service-learning course. The envelopes were sent in a separate package from the survey forms.

  2. You will need to copy the “introductory letter for students,” and “permission to participate form” to give to each student sent to you via email. The introductory letter for students needs to personalized and was sent to you via email. The permission to participate form was sent via email and is also enclosed in this packet.

  3. Package the correct number of survey forms for each participating course in the provided envelope.

  4. Decide in collaboration with the faculty member when you can attend class to administer the survey. Administer the survey as early in the academic term as possible but no later than the end of the second week of the academic term. It has been recommended by Service-Learning Coordinators that prior to administering the surveys, call the faculty member to remind him/her about your scheduled visit. It will take approximately 20 minutes to administer the survey.

    Please note: The service-learning staff should be the only people to administer the surveys. Please do not ask the faculty member to administer the surveys as it can violate students’ rights to privacy.

  5. When introducing the survey, you need to state the following to the participants, “We would like to invite you to participate in this research study. Your participation is voluntary and you may choose not to participate without affecting your grade for the course.” This script needs to be stated verbatim by whomever administers the survey.

  6. Distribute the survey forms, introductory letters, and permission to participate forms to all students. Ask the students to read the introductory letter and then you can answer any questions they may have about the pre-course survey. Additionally, each student needs to complete the permission to participate form and forward all the permission to participate forms to me. You will need to provide assistance in completing survey questions #6 and # 12. Question #6 asks whether the service-learning experience is optional or required. Question #12 asks for the Course ID. The Course ID number is the course number listed on the envelope. If your course number is LS 300 B, you will need to substitute “B” for a number. Please note the substitution on the envelope label. You may also want to briefly mention the scale, which is from “totally agree” to “totally disagree.” If a student marks “totally agree,” he/she is agreeing to the statement with certainty.

    Feel free to add any pertinent information that will motivate students to complete the pre-course survey. Students must complete the pre-course surveys in class and cannot take them home.

  7. Note: Some classes have the service-learning experience as an optional assignment. Students should complete the survey, even if they do not know whether they will participate in the service-learning component.

  8. Collect the completed surveys and permission to participate forms and put them in the return envelope provided. Note: for each class, the surveys and permission slip from students who choose not to participate should be stapled together.

  9. Remove any blank survey forms from the envelope. Save these extra survey forms for next semester.

  10. Complete or revise the information on the data collection label, which is affixed to the front of the envelope. Ensure that you have provided the following:

    1. name of course instructor (for identification purposes only);
    2. course number and title;
    3. official class enrollment # from class roster;
    4. survey administration date;
    5. number of completed surveys; and
    6. circle whether service learning is “optional” or “required” in the course.

  11. Describe on a piece of paper if there were any survey administration problems that potentially could invalidate the results.

  12. Package all completed surveys and the permission slips from your campus and send them by UPS Ground or Fed Ex to:

    Season Eckardt
    Coordinator of Service-Learning Programs
    CSU, Office of the Chancellor
    401 Golden Shore, 6th Floor
    Long Beach, CA 90802-4210

    Important: Please obtain a tracking number from the delivery service in case of a delivery problem.

Please send an email to Season Eckardt,, to advise her that your surveys have been sent.

Thank you for your help and cooperation with this process!

Content Contact:
Judy Botelho
(562) 951-4749
Technical Contact:

Last Updated: May 25, 2016