CSU General Counsel

2011 Client Satisfaction Survey Results

In October, the 2011 Office of General Counsel Client Satisfaction Survey was sent to over 400 members of the CSU community. Ninety seven responses were returned. The overall survey results are provided below. We are pleased with the overall satisfaction level with legal services provided by Office of General Counsel. We pledge to work hard in 2012 to continue to earn our clients' positive reaction.


How satisfied are you that the OGC lawyers provide high quality work product?
How satisfied are you that the OGC lawyers provide high quality work product?
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Don't Know
56.30%
31.30%
6.30%
3.10%
0.00%
3.10%

Does the OGC meet your top priorities?
Does the OGC meet your top priorities?
Yes
No
81.90%
18.10%

How satisfied are you that the OGC lawyers communicate clearly and effectively?
How satisfied are you that the OGC lawyers communicate clearly and effectively?
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Don't Know
56.80%
26.30%
8.40%
6.30%
0.00%
2.10%

How satisfied are you that the OGC lawyers develop creative/proactive solutions?
How satisfied are you that the OGC lawyers
develop creative/proactive solutions?
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Don't Know
43.80%
34.40%
12.50%
3.10%
2.10%
4.20%

How satisfied are you that the OGC lawyers respond promptly?
How satisfied are you that the OGC lawyers respond promptly?
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Don't Know
57.40%
21.30%
11.70%
3.20%
3.20%
3.20%

How satisfied are you that the OGC lawyers work effectively and cooperatively with your staff?
How satisfied are you that the OGC lawyers work
effectively and cooperatively with your staff?
Very
Satisfied
Satisfied
Neutral
Dissatisfied
Very
Dissatisfied
Don't Know
58.30%
25.00%
6.30%
4.20%
1.00%
5.20%

Content Contact:
December Bolden
(562) 951-4500
Technical Contact:
webmaster@calstate.edu
Last Updated: November 01, 2011