James David Power III
California State University, Northridge
When J. D. Power speaks, automobile manufacturers listen. So do airlines, computer companies, and hotel and resort chains. They count on his firm, J. D. Power and Associates, to tell them how customers rate their products and service. His customer satisfaction surveys have become one of these industries' most useful tools and one of consumers' most reliable yardsticks. J. D. Power and Associates is, in the words of one writer, "the Good Housekeeping Seal of Approval" for our time.
When J. D. Power speaks, Northridge business students also listen. For three years, he has co-taught a marketing course in customer satisfaction. Students acclaim his insights, his commitment to customers and the practical value of his course. Mr. Power has given generously to the university through his membership in the President's Associates and on the board of directors of the University Foundation.
In recognition of his professional accomplishments and service to the university, the Board of Trustees of the California State University and California State University, Northridge are proud to confer on J. D. Power III the honorary degree of Doctor of Humane Letters.